Customer Success Manager

About Muto

Muto streamlines corporate mobility by serving as a single source of truth, cutting through the clutter to simplify mobility data management and organisation. Our platform helps companies easily navigate complexities, enabling them to make informed decisions that enhance their mobility strategies.

Muto acts as the trusted assistant, offering best practices, managing data from multiple suppliers, and equipping fleet, mobility, and HR managers with the tools they need to keep operations running smoothly. We eliminate daily operational friction by automating manual tasks and transforming complexity into simplicity.

Job Description

At Muto, we’re on a mission to revolutionize corporate mobility, and our clients are at the heart of everything we do. As a Customer Success Manager, you’ll play a key role in ensuring they maximize the value of our platform. By building strong relationships and providing proactive guidance, you’ll help clients streamline their mobility operations and achieve success

What you'll be doing

Act as the primary point of contact for clients, addressing their needs and ensuring a seamless experience.
Guide new clients through the onboarding process, making sure they fully understand our platform and feel confident using its features.
Bridge the gap between clients and internal teams, ensuring that valuable customer feedback directly informs product improvements.
Drive product adoption through creative training sessions, webinars, events, and hands-on support that inspire enthusiasm.
Monitor client health metrics, proactively tackle churn risks, and implement strategies that build long-term loyalty and satisfaction.

What we are looking for

Fluent in Dutch & English (additional languages are a plus!).
At least 2 years of experience in a customer success role, preferably in a B2B SaaS environment.
Excellent relationship-building skills, with a natural ability to foster trust and connect with clients.
Strong analytical mindset, capable of interpreting customer feedback and engagement data to drive improvements.
Experience in a startup or scale-up environment, where agility and adaptability are essential.
A team player with a positive attitude—someone who’s not just skilled but also a pleasure to collaborate with.
Knowledge of customer success tools such as HubSpot, Freshdesk, Intercom, or similar platforms.

What we offer

A fair and competitive salary package.
32 days of paid time off (PTO) to recharge and relax.
Your choice of a company car with a charging card or a mobility budget to suit your needs.
Meal vouchers and eco-cheques to support your daily and eco-friendly expenses.
A hybrid office policy: Remote work is more than welcome, but we also value in-person collaboration at our offices in Antwerp and/or Utrecht.
Work alongside awesome colleagues who are passionate about what they do, in a dynamic, fast-paced environment that encourages collaboration and growth.

🚀 Ready to help redefine corporate mobility? Join us and make an impact!

Whoever you are—regardless of your age, ethnicity, sexual orientation, gender, religion, disability, background, or identity—we’d love to hear from you.

Got a question?

Feel free to e-mail us at careers@mutomobility.com with any questions or comments. We’re here to help!